Reception / Family Concierge
House phone – Dial 9
WhatsApp – 00351 910045644
National Health Service (SNS24) 808 24 24 24
Property Emergency Delegate (please contact Family Concierge)
Local emergency police/ ambulance/ fire brigade Dial 0112
Hospital CUF Cascais
Fernão Lopes 60, 2750-663 Cobre, Cascais
00351 21 114 1400
Hospital de Cascais Dr. José de Almeida
Av. Brigadeiro Victor Novais Gonçalves, 2755-009 Alcabideche
00351 21 465 3000
Birre 503 A, 2750-218 Cascais
00351 21 487 2121
Vivenda Hortense R/C, 2750-440, R. Conde Monte Real, Cascais
00351 21 483 2407
COMMITMENT TOWARDS COVID MEASURES
– Compliant with all the standards of hygiene and disinfection of Clean & Safe certification.
– Digital Check-in, pre-arrival registration & key collection upon arrival.
– Signing of disclaimer & hand over to Reception, please refer to pre-arrival email in case of any doubt.
– Digital Check-out, setting bill via online payment.
– Smart guest service technology: interact with the hotel in real time on your smartphone, book tours, order food.
– Third-party transportation and tour operator partners comply with standards of hygiene and disinfection.
– Handshake-less warm greetings.
– Sterilization of key cards and stationery.
– Routine health check and protective face masks for Martinhal team members.
– Guest luggage and third-party deliveries are disinfected on arrival.
– Regular disinfection on all high touch surfaces, such as lift buttons and door handles.
– Cleaning and disinfection of the rooms according to Clean & Safe standards.
– Rooms thoroughly disinfected before every new arrival and Clean & Safe stamp is placed on the room door.
– The guest is the first to enter the room after disinfection.
– Physical distance is practiced at the Gym when using the equipment.
– Spa treatments and massages are offered also in guest room, suites and villas.
– Well spaced seating at the outlets.
– Digital menus.
– Enhanced sanitization at dining area and kitchen. Additional protective equipment for the culinary team.
– Valet Parking Service – temporarily unavailable for your safety as per COVID Measures. Self-parking is still available free of charge and upon availability
– Assigned Resort agent in charge of health and safety compliance.
Procedure in case of suspected COVID:
If any guest is with symptoms wearing a surgical mask and disposable gloves is mandatory.
If any guest has symptoms in the room, the guest is asked to remain in the room and notify the Reception.
The Family Concierge team at Reception will inform the Management and organize the delivery of full EPI.
The Management will call the SNS24 line (808 24 24 24) who will evaluate the case and contact the Local Health Authority.
The guest may be asked to leave the resort to protect the team and guests
FACILITIES AND SERVICES (A-Z)
Activities If you would like to book any activities during your stay or would just like to find out more about what is on offer, please consult www.MyMartinhal.com for more information and bookings.
Adaptors Should you require an adaptor for any electrical appliances, please contact our Family Concierge. The power sockets in your room are 220v.
Air Conditioning The air conditioning in your room is controlled by the small panel just inside your room. Please contact our Family Concierge if you require assistance via WhatsApp.
Airport Lisbon International Airport is located at 35 Km from the Hotel. We recommend you to leave to the airport: European flights two hours prior to your flight departure. International flights three hours prior to your flight departure. For more information and instructions on waiting times we highly recommend to contact your airline in advance.
Baby Safety We have a limited stock of equipment available, such as stair gates, electric socket protectors, high chairs, baby bottle warmers and more. Please contact the Family Concierge should you require any of the above.
Bed Linen and Towels In order to reduce our environmental impact, the replacement of bed linen and towels is done every third day and when there is an arrival or departure of guests.
Breakfast Breakfast a la carte is available in our restaurant. We also recommend take away or delivery in your room should be wish more privacy. For information regarding the menus please consult www.MyMartinhal.com. (Charges apply). Breakfast Times: Monday to Sunday: 7:30 a.m. to 10:30 a.m.
Business Center The Business Center is available, free of charge at The Lounge Bar 24 hours a day. The computer and hardware are disinfected regularly and there are alcohol wipes provided at Family Concierge if required.
Car Hire Should you wish to hire a car for all or part of your stay, please contact our Family Concierge via WhatsApp.
Check-In Check-in time is after 02:00 p.m. Early check-in is at the discretion of the hotel and is based on the availability of your room. Please provide us your arrival time for a smooth process.
To avoid concentrations at the Family Concierge we highly recommend to complete the pre-arrival online check in.
Check Out We kindly ask you to vacate your room by 12h00. If you wish to stay on and make use of the facilities for the rest of the day, we can open for you a Day Guest account for further purchases you may wish to make. Should you require an extended check out time, please contact our Family Concierge in advance (charges apply). For your convenience, your account may be consulted on your TV or via email and payment can be made online.
Please contact the Family Concierge via WhatsApp for an online payment link. Always avoid concentrations at the Family Concierge. Check out in person is not advisable, however if needed, only one person may go to the Reception.
Cleaning Upon arrival you will notice a Clean & Safe sticker on your door to indicate that the room has been thoroughly disinfected and cleaned. The cleaning of your room or villa is done daily and only when the guests are not inside between 09h00 and 17h00. Please note the linen will be replaced after 3 days of use.
Concierge Our Family Concierge will be pleased to further help or advice you on any matter related to the hotel, location, activities, tours or any other aspect that can make your holiday even more enjoyable. We are located at the reception and you may contact us through your room phone, WhatsApp, email or www.MyMartinhal.com. Please make use of the online options for your convenience.
Cots & Extra Beds Cots and extra beds are available for our younger guests (until 12 years old) (Charges apply). Please contact Family Concierge.
Do not disturb Sign There is a ‘Do Not Disturb’ sign in your room. If you wish not to be disturbed, please place the ‘Do Not Disturb’ sign outside your door.
DVD Player A DVD player is available for your entertainment, free of charge and upon availability.
Electricity The power sockets in your room are 220V. Should you require European adaptors, please contact Reception (Charge applies).
Entertainment Check out our programs on MyMartinhal.com.
Fire Procedure Please familiarize yourself with the nearest fire exits and meeting point to your room. Details can be found behind the entrance door. Should you discover a fire please contact Reception immediately by dialing 9.
FIRST AID Should you require any assistance, please contact our Family Concierge via WhatsApp.
Clean & Safe personal disinfection kit is provided upon arrival for every family Please contact Reception if you need replacements (charges apply).
Gym and Studio 54 Our Gym is located at the Spa Opening hours: 07.00 – 22.00. Studio 54 is in the Kids Club building, for dance and other floor exercises with our Personal Trainer, by appointment only.
Hairdryer A hairdryer is located in your bathroom underneath the sink.
Internet Complimentary Wi-Fi Internet is available throughout the resort, please connect to Martinhal Cascais network (no login password is required). Should you have any difficulties with connecting, please contact our Family Concierge via Whatsapp.
Key Card and entry Your key card provides access to your room, Kids playground & Pool hangout. Please do not forget to take your key card with you when you leave your room. If you lose your key, please notify our Family Concierge immediately so we can block your lost key.
Laundry If you would like some laundry service during your stay, simply place your items in the laundry bag provided (in the wardrobe) and contact Family Concierge via Whatsapp to collect it. Laundry sent before 10:00 will be returned the following day before 19:00. An Express Service is available, and items received prior to 10:00 will be delivered the same day prior to 19:00. A surcharge of 50% will be applied. Dry cleaning is also available (not available during weekends and public holidays). If you would like any items ironed, please contact our Family Concierge via Whatsapp.
Lights The lights in your room will only operate while your room key is placed in the card switch just inside your door. This is designed to prevent the lights being accidentally left on and wasting energy. Your bedside lamp also works as a reading lamp.
Lost & Found All the found items are kept by the hotel for a 3 months period or if valuable, for 6 months. Please contact Family Concierge in case of any lost and found enquiry.
Luggage You can store your luggage free of charge during your stay. Please note that all luggage will be disinfected before entering the storage room. Martinhal Cascais Resort cannot be made responsible for loss or damage to your belongings.
Mail Postage We are happy to post your letters and postcards if they are stamped.
Mini-bar A mini-bar is at your disposal in your room. The charges will be made daily to your accounts. We will be pleased to replace items as per your consumption.
Personal Hygiene Items Clean & Safe personal disinfection kit is provided upon arrival for every family. At your disposal: Shampoo, shower gel, body cream, dental floss, Make-up remover discs, toilet bag, nail kit, cotton buds and a shower cap. If needed, you may ask the Reception for the following additional amenities: shaving kit, comb, toothbrush and toothpaste. To help us protect the environment, we kindly ask you to put empty amenities in the existing tray for replacement. Thank you for your support.
Pets Pets are not allowed in the Hotel, Villas or public areas.
Photocopies and scanning We are happy to help with photocopy and scanning service, please send the files to Family Concierge (firstname.lastname@example.org) with instructions. Cost applicable of 0,05€ per black and white page and 0,10€ colored copies.
Pillows As a standard your bed is made up with 2 Aquagel and 2 synthetic foam pillows. Should you wish a different combination, please contact our Family Concierge.
Restaurants and Room Service All menus are available in www.MyMartinhal.com and served as take-away or in room delivery (Charges apply).
For service in restaurants, we follow strict Clean&Safe guidelines. All menus are digital for your reference. Kindly scan the QR code to access and place your order at the table.
Printed menus are available upon request. Kindly ask your Server.
A safe is located in the wardrobe of your room. Please use this to keep your valuable items safe at all times. How to program and operate the safe:
The Hotel cannot be held responsible for valuables left in the safe. There are also safes at Family Concierge if needed.
Security Our premises are monitored by CCTV. Please contact our staff immediately if you notice any dangerous or suspicious situations.
Sewing Kit & ServiceA sewing kit can be found in the amenities set. Sewing service is available. Prices: from 10€ onwards depending on the request. Please contact our Family Concierge for additional assistance.
Slippers Your personal beach slippers can be found in your wardrobe.
Smoking Smoking is not permitted inside the hotel and in the Playground area.
SPA Should you wish to book a treatment in our Finisterra Spa or just learn more about the wide range of treatments which include treatments for families and Ayurveda, please check MyMartinhal.com. 24hour Advance booking is highly recommended, for your convenience and safety select treatments can be carried out in your room or villa.
Swimming pool towels You may find pool towels next to the swimming pools.
Taxi Should you require a taxi at any point during your stay, please contact the Family Concierge via Whatsapp in advance.
Tea & Coffee Facilities Tea and coffee making facilities are available in your room. If you need any further supplies, please contact our Family concierge. Please note, there is a charge for the Nespresso capsules. See mini bar card for details.
Telephone All rooms contain a direct-line telephone. You can make internal calls (free of charge) and external calls (paid service).
Africa +27 | Austria +43 | Belgian +32 | Brazil +55 | Denmark +45 | England +44 | Finland +358 | France +33 | Germany +49 | Holland +31 | Hungary +36 | Ireland +353 | Italy +39 | Lichtenstein +423 | Luxemburg +352 | Poland +48 | Russia +7 | Spain +34 | Sweden +46 | Switzerland +41 | Turkey +90 | USA+1 | Yugoslavian +381
Television The television channels are available for your entertainment.
Tickets Service Our Family concierge can help with the booking of various leisure activities and provide tickets. Please contact our Family Concierge via Whatsapp or consult MyMartinhal for more details.
Toiletries Our VOYA organic bathroom toiletries are based on hand-harvested seaweed designed to delight and purify your body, we hope you enjoy them!
Towels In a bid to cut down on the environmental impact of laundering our towels, we will only change them once in three days. Should you need to have them changed earlier, please place the towels in the bath or shower and the housekeeping team will provide you with a clean set.
Valet Parking Service Temporarily unavailable for your safety as per COVID Measures. Self-parking is still available free of charge and upon availability.
VOD – Video on demand We offer Video on demand service, with a wide selection of movies, which are updated on a monthly basis. Please consult the interactive menu on your television for further details and prices. DVD player is available free of charge upon request and according to availability.
Wake up calls Should you require a wake-up call, please contact the Family Concierge via Whatsapp.