YOUR HOME

Activities
If you would like to book any activities during your stay or would just like to find out more about what is on offer, please contact our Family Concierge (dial 9).

Adaptors
Should you require an adaptor for any electrical appliances, please contact our Family Concierge (dial 9). The power sockets in your room are 220v.

Air Conditioning
The air conditioning in your room is controlled by the small panel just inside your room. Please contact our Family Concierge if you require assistance.

Airport
Lisbon International Airport is located at 35 Km from the Hotel. We recommend you to leave to the airport: European flights two hours prior to your flight departure. International flights three hours prior to your flight departure. For more information please contact our Family Concierge.

Bed Linen
In a bid to cut down on the environmental impact of laundering your sheets, as standard they are only changed every third day. Should you wish this to be done before, please leave the designated card on the bed.

Business Center
The Business Center is available, free of charge at The Lounge Bar 24 hours a day and at the M bar during opening hours.

Car Hire
Should you wish to hire a car for all or part of your stay, please contact our Family Concierge.

Check Out
We kindly ask you to vacate your room by 12h00. If you wish to stay on and make use of the facilities for the rest of the day, we can open you a Day Guest account for further purchases you may wish to make. Should you require an extended check out time, please contact our Family Concierge in advance.

Cots
Cots are available for our younger guests. Please contact our Family Concierge.

Do Not Disturb
There is a ‘Do Not Disturb’ sign in your room. If you wish not to be disturbed by housekeeping or the turndown service, please place the ‘Do Not Disturb’ sign outside your door. Please remember to remove this once you leave to ensure we are able to service your room promptly. (This can be found hanging on the inside of your door).

Extra Bed
Extra beds are available on request. Please contact our Family Concierge.

Fire Procedure
Please familiarise yourself with the nearest fire exits and meeting point from your room.

Gym
There is a gym in the main building of the Hotel, next to the Spa and another in the Kids Club building with the accompaniment of Personal Trainner, by appointment.
Opening hours: 07.00 – 22.00

Hairdryer
A hairdryer is located in your bathroom underneath the sink.

Internet
Complimentary Wi-Fi Internet is available throughout the resort, please connect to Martinhal Cascais network (no login password is required). Should you have any difficulties with connecting, please contact our Family Concierge.

Laundry Service
If you would like some washing done during your stay, simply place your items in the laundry bag provided (in the wardrobe) and contact Reception to collect it (Dial “9”). Laundry sent before 10:00 will be returned the following day before 19:00. An Express Service is available, and items received prior to 10:00 will be delivered the same day prior to 19:00. A surcharge of 50% will be applied. Dry cleaning is also available (not available during weekends and public holidays). If you would like any items ironed, please contact our Family Concierge.

Lights
The lights in your room will only operate while your room key is placed in the card switch just inside your door. This is designed to prevent the lights being accidentally left on and wasting energy. Your bedside lamp also works as a reading lamp. Simply tilt the shade backwards to redirect the light.

Mini-bar
A mini-bar is at your disposal in your room. The charges will be made daily to your accounts. The Room Service will be pleased to replace items if you require so.

Newspaper
If you would like to have your printed newspaper it will also be possible. Cost of 3,00€ for national newspapers and 5,00€ for international newspapers. Please contact our Family Concierge (dial 9).

Pets
Pets are not allowed in the Hotel, Villas or public areas.

Pillows
As a standard your bed is made up with 2 Aquagel and 2 synthetic foam pillows. Should you wish a different combination, please contact our Family Concierge.

Room Service
We offer a range of in-room eating and drinking options. For more details, please see the Room Service menu next to the mini bar.

Safes
A safe is located in the wardrobe of your room. Please use this to keep your valuable items safe at all times. How to program and operate the safe:

  • Open the door of the safe, press the red button inside (on the door near the lock) and the display will show “SET CODE”.
  • Press numbers (3 to 8) that you wish to have as your new user code. Confirm by pressing the “START” button.
  • After hearing a beep, the display will show “IN” and your inputted numbers. This means that your new user code has been confirmed.
  • After the new user code has been confirmed, please close the safe door.
  • To open the safe door please press the “START” button, insert your user code and press the “START” button again. The safe door will open.

There are also safes at the reception / Family Concierge if needed.

Sewing Kit and Service
A sewing kit can be found in the amenities set. Sewing service is available. Prices: hem 10€, other arrangements on budget. Please contact our Family Concierge (dial 9) for additional assistance.

Slippers
Your own personal beach slippers can be found in your wardrobe.

Smoking
Smoking is not permitted inside the hotel and in the Playground area.

Spa
Should you wish to book a treatment in our Finisterra Spa or just learn more about the wide range of treatments which include treatments for families and Ayurveda, please contact our Family Concierge.

Taxi
Please contact our Family Concierge for assistance.

Tea & Coffee Facilities
Tea and coffee making facilities are available in your room. If you need any further supplies, please contact our Family concierge. Please note, there is a charge for the Nespresso capsules. See mini bar card for details.

Telephone
To call the Family Concierge, simply dial 9. To make an outside call, dial 0 followed by the number. To call other rooms, dial 29 followed by the desired room number.

If you need help please dial 9

Toiletries
Our VOYA organic bathroom toiletries are based on hand-harvested seaweed – designed to delight and purify your body, we hope you enjoy them!

Towels
In a bid to cut down on the environmental impact of laundering our towels, we will only change them when you ask. To do this, place the towels in the bath or shower and the housekeeping team will provide you with a clean set.

Video on Demand
We offer a Video on Demand service, with a wide selection of movies, which are updated on a monthly basis. Please consult the interactive menu on your television for further details and prices. DVD player is available free of charge on request.

Wake up Calls
If you require a wake-up call, please contact our Family Concierge (dial 9).